Shipping policy

Shipping Policy

Thank you for supporting SEATMATE. Here's everything you need to know about how we get your order to you.

Order processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking details once your order has been dispatched.

During sales, promotions, or peak periods, processing may take a little longer — we'll always do our best to get your order out as quickly as possible.

Shipping rates and delivery

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. The exact amount will be shown before you complete your purchase.

Domestic (Australia): Estimated delivery is typically 2–7 business days after dispatch, depending on your location. Metro areas are usually faster; regional and remote areas may take longer.

International: We ship worldwide. Estimated delivery is typically 7–21 business days after dispatch, depending on the destination and local postal services. Please note delivery times for international orders can vary and are not guaranteed.

Tracking your order

Once your order ships, we'll email you a tracking number so you can follow its journey. If you haven't received tracking details within 3 business days of ordering, please contact us at hello@seatmate.au.

International orders — customs, duties and taxes

International customers may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office if you're unsure. SEATMATE has no control over these fees and cannot predict what they may be.

Incorrect address

Please make sure your shipping address is correct at checkout. We're not able to redirect orders once they've been dispatched, and we're not responsible for orders shipped to an incorrectly entered address. If you notice a mistake, contact us as soon as possible at hello@seatmate.au and we'll help if the order hasn't yet shipped.

Lost, delayed or damaged parcels

Once your order leaves us, it's in the hands of the postal carrier, and delivery times are estimates rather than guarantees. If your order is significantly delayed, lost, or arrives damaged, please get in touch at hello@seatmate.au and we'll do our best to make it right.

Questions?

If you have any questions about shipping or your order, reach out any time at hello@seatmate.au — we're happy to help.